FAQ: Lisa Frank Makeup Collaboration ❤
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Your Kickstarter Backer # does not change. You have been assigned a Backerkit # but it does not affect your Kickstarter Backer # at all.

Backers are people who pledge money to join creators in bringing projects to life! Being a backer is more than being a customer. Not only do you make the project go from concept to reality, but you'll help us in the development process and get the products before they're available to the general public. Last updated: Fri, Mar 17 2017 7:50 pm EDT

To pledge to a project, make sure you're first logged in to your Kickstarter account. Once you've found a project that interests you, just click the green “Back This Project” button on the campaign page. Next, select the reward you'd like to receive and your pledge amount will automatically populate. If you select a reward that involves shipping, you'll be prompted to include this additional amount in your pledge. If you don't want a certain reward, select "No thanks, I just want to help the project" and enter your desired pledge amount. After selecting "Continue," you'll move on to confirm your payment details. If you've backed a project before and saved your payment method details, you can use them over again you'll have the option to select that payment method. If not, you'll need to enter the information manually. Lastly, click the “Pledge" button and you’ll be all set! You should receive a confirmation email within moments of completing your pledge (Kickstarter, 2017). To see a video of step by step instructions, copy and paste the link below: https://drive.google.com/file/d/0B-OXlf-K2QLzcGdaM0t3ZC1weWM/view Last updated: Thu, Mar 23 2017 3:18 pm EDT

To change your pledge amount, visit the project page and click the blue “Manage" button that appears next to your pledge amount and then select "Change your pledge" on the following page. From here, you’ll be able to increase your pledge amount by choosing a new reward tier you'd like to pledge for, and your pledge amount will update automatically. Note: you are not changing your existing pledge amount (unless you would like to just back our project more, if so thank you!) BUT you are choosing the NEW tier of pledge you want to have. To see a video of step by step instructions, copy and paste the link below: https://drive.google.com/file/d/0BxO9URSaFVE4V25WamNBLWVIdzIzLXQwNllDbDF2R0VpQzlz/view Last updated: Sat, Mar 25 2017 10:36 am EDT

The Blush Brush is an exclusive product available for pre-sale at www.GlamourDollsMakeup.com. This item is set to ship sometime in April. We will have an update with an exact date soon! Last updated: Fri, Mar 17 2017 7:57 pm EDT

A full set of brushes will depend on how much support and love this project receives! (hint, hint) Last updated: Fri, Mar 17 2017 7:57 pm EDT

Yes. We know this is a sensitive topic and would love to open it up for discussion on another forum as we are actively exploring ways to add domestic and localized manufacturing as we grow. Like everyone else we’re bound by the ever-changing realities of the global economy and are trying to bring our customers the best quality product at a price that’s accessible to everyone. Glamour Dolls products are certified by Leaping Bunny and PETA (you know they don’t mess around) and we only work with factories who have ISO and GMP certification. On a personal level, Jessica and I also care about who is making our goods just as much as who is buying them and spend most nights on Skype working closely with our factories. Tina, Susan, Vanness, Ms. Grace, Tony, and Liva are just some of the real and wonderful people who work every day to help make this dream come true and over the past two years, we’ve gotten to know them as friends, not just trade partners. Last updated: Fri, Mar 17 2017 7:57 pm EDT

Anything additional means the collection will expand! More colors, more products, more Lisa! Last updated: Fri, Mar 17 2017 7:57 pm EDT

The Kickstarter community will be very active and vocal in our production! We will be voting on shades, color names, and even characters! Polls will be posted in Development Updates throughout this campaign and continuing after for backers. Last updated: Fri, Mar 17 2017 7:57 pm EDT

Yes. As of now, these products are only available to Kickstarter backers. Also, only our backers will be able to take part in the development! It’s a once in a lifetime opportunity and we hope you take advantage of it :) Last updated: Fri, Mar 24 2017 9:52 pm EDT

Share, Share, Share! Share this campaign with your friends and family who love Lisa Frank and makeup! Last updated: Fri, Mar 17 2017 7:57 pm EDT

Yes! All the support from the backers allows us to make more products. Let's see what else we can come up with! Last updated: Fri, Mar 17 2017 8:04 pm EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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